All orders are processed within 1-2 business days after payment has been received. We ship most orders via USPS First Class Mail or Priority Mail. Delivery times vary based on your location and the shipping method chosen at checkout.
Standard Shipping (3-5 business days): Orders shipped within the contiguous US typically arrive within 3-5 business days after your order has shipped via USPS First Class Mail.
Expedited Shipping (2-3 business days): Expedited orders placed before 2pm EST Monday – Friday ship the same day via USPS Priority Mail. Delivery time is typically 2-3 business days.
Signature Confirmation: Signature confirmation service is available for an additional fee at checkout. This requires a signature upon delivery and provides delivery confirmation.
Customers are responsible for all applicable duties, customs fees, and taxes for international shipments. Delivery times for international orders may vary widely depending on your location. We are not responsible for lost or stolen packages after they have been delivered.
Refunds
Thank you for your purchase and we hope you are happy with our product. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at marketing@officialcheebachews.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the our address provided in the RMA letter.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at marketing@officialcheebachews.com. A customer service representative will reach out to better understand the situation and develop a solution to your concern.
Need help?
Contact us at marketing@officialcheebachews.com for questions related to refunds and returns.